To be able to use and take care of your stove the best way possible, there are a few things that are good to know:
- Never burn waste, cardboard packaging, printed matter or wood that has been painted or in some other way treated.
- Air is important for good combustion and good economy. Before the wood carbonises, enough air needs to be added that flames are produced (always read the manual – it's important).
- Don't leave the stove burning overnight. Leaving your stove burning overnight is bad for your wallet and the environment.
- Always use the operating tools provided when handling parts likely to be hot when the stove is in use.
- Make sure the wood is clean and dry. Moisture content of max 16-20% gives the best and cleanest combustion (and also less soot on the glass).
- Make sure you burn fuels that are in line with your warranty on your stove.
- Never overfill the stove and avoid using oversized pieces of fuel.
Reasons for sooted glass windows:
- Fuel is too wet (green)
- Pieces of fuel/uncut wood are too thick
- Operating temperature of the stove is too low
- Too much air coming through bottom grate
- Poor chimney draft
Cleaning my stove:
- During normal use and sweeping of your stove and chimney, a layer of ash, soot or debris can form, particularly on the top of the baffle plate or inner fireback. Any deposits allowed to buildup over time will have an insulating effect on these parts, thus restricting expansion; this will ultimately result in a shorter lifespan. The baffle plate can easily be removed from the stove and should be regularly checked for debris and cleaned.
- You must ensure that your chimney sweep removes all soot and debris from the stove after the sweeping process.
- The glass can be cleaned by using an approved glass cleaner. Alternatively warm soapy water and newspaper can be used but only when the stove is cold.
- Note that the stove needs to be cold when cleaned.
What to do with Ash:
- In order to achieve the highest combustion temperature possible when burning solely wood, it is important that a 1cm deep bed of ash is established on top of the grate area. Excess ash should be removed by simply agitating the grate by moving the riddling rod on the outside of the stove; surplus ash will fall into the ash pan below the grate where it can be easily and safely removed.
- Be sure to empty the ash pan before it gets completely full; if the ash level reaches the underside of the grate, air flow through the grate will be restricted and will lead to over-heating and premature wear of the grate parts.
- When emptying the ash pan always dump the waste ash into a metal container (dustbin) where it can fully cool before being taken away by your refuse collector. Ash from a wood-burning stove does not benefit your garden as fertiliser.
What to do if smoke is coming out of the stove when door is opened:
- The stove must never be operated with the door open, the door should only be fully opened during refuelling.
- Smoke may be emitted into the room at the time of refuelling if the stove is burning at a very low rate. To overcome this either turn the stove to full rate, or open the door slightly (1 or 2 cm) for a few minutes before adding any additional fuel.
- If the door is left open for too long (2 minutes or so) during the refuel procedure, a large amount of cool air will be drawn into the chimney chilling the flue gases and slowing the draft. This will result in smoke and fumes coming back in the room; the refuelling time should be kept to a minimum.
- If smoke is persistent, and the stove is difficult to light and maintain a good burn rate, there may be a problem with the chimney draught- you should consult with your installer or a qualified chimney sweep.
- The chimney should be swept at least twice a year. It is important that the flue connection and chimney are swept prior to lighting up after a prolonged shutdown period.
- If the stove is fitted in place of an open fire then the chimney will require sweeping after a month of continuous operation. This is a precaution to ensure that any "softer" deposits left from the open fire usage have not been loosened by the higher flue temperatures generated by the closed stove.
Use of fireguard:
- When using the stove in situations where children, aged and/or infirm persons are present a fireguard must be used to prevent accidental contact with the stove.
Periods of Prolonged Non-Use:
- If the stove is to be left unused for a prolonged period of time then it should be given a thorough clean to remove ash and unburned fuel residues. To enable a good flow of air through the appliance to reduce condensation and subsequent damage, leave the air controls fully open.